How can I exempt customers from other countries?

Overview

I have exempt customers in Europe. When creating an exempt customer or exemption, I only see USA and Canada as issuing regions.

Environment

AvaTax

Resolution

• international exemptions are managed on the transaction level. Transactions must have a Customer VAT Number so AvaTax can determine whether an international transaction is exempt.
  • International exemptions depend on many factors. See How does the Customer VAT Number field work in AvaTax?
  • For detailed information about other VAT calculation components, see VAT Transactions on the Avalara Developer website

Note: the Exemption Number field doesn’t work for transactions outside of the U.S. and Canada, unless a custom tax rule is created to enforce specific calculations.