Why is the error Automation Error coming up in QuickBooks Desktop?
Overview
QuickBooks was opened and the error: Automation Error came up. It will not allow me to access the AvaTax configuration or open anything AvaTax related.
Environment
QuickBooks
Resolution
- First try the following steps:
- In your File menu select Edit > Preferences and ensure that "Keep QuickBooks running for quick start-ups" is unchecked
- If it is checked, uncheck this option and save your change
- Go to Edit > Preferences > Integrated Applications > Company Preferences
- Make sure there is only 1 AvaTax listed
- If there is more than one AvaTax application listed, please log into Quickbooks as the Admin user in Single-User Mode and delete the AvaTax application that does not match your current version of AvaTax
- Found by going to File > AvaTax > Configuration > General Tab > Test Connection button
- Close the Quickbooks Application
- Open up the task manager by pressing the CTRL+ALT+DEL keys or by pressing CTRL+Shift+Esc
- In the Processes Tab of the Task Manager, right click on any item in the list which begins with QB, Quickbooks, Intuit, AvalaraEventCallback, or AXLBridge and select "End Process"
- Pull up a Windows Explorer and go to C:\Program Files or C:\Program Files (x86) and right-click on the Avalara folder
- Choose Properties > Security > Edit
- Make sure all "Group or User Names:" entries have Full Control
- You may need to reach out to your Network Admin or IT department to have these changes made
- Reopen Quickbooks and go to File Menu > Avatax > Configuration
- On the General tab, press the Test Connection button.
- If the test connection is successful, try calculating tax
- In your File menu select Edit > Preferences and ensure that "Keep QuickBooks running for quick start-ups" is unchecked
- If the steps above do not resolve the issue, please try uninstalling and reinstalling AvaTax
- Either reinstall your current version or upgrade to the latest build available
- Make sure to take note of the license key and account number
Note: All machines with Avalara AvaTax for QuickBooks at your company must use the same version of our software. If you upgrade to a newer version of Avalara software on your machine, also upgrade the other machines at your company where Avalara is installed.