Skip to main content
Avalara Help Center

Why are we getting a Zuora internal error: The request failed with HTTP status 404: Not Found?

  1. Last updated
  2. Save as PDF

Overview

When trying to calculate sales tax in Zuora an error is received explaining that "The request failed with HTTP status 404: Not Found".

Environment

Zuora

Resolution

  • This is most likely caused by the bill run exceeding the number of lines or documents allowed per bill run, cannot exceed:
    • 1,000 items per single transaction
    • 10,000 transactions (documents)
    • 40,000 or more lines
    • If your bill run exceeds these numbers, you must split them into smaller bill runs or invoices (exceeds item limit)
  • When you review your bill run, if it does not exceed any of the above requirements, please contact Support.

  • To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case