Why are we getting a Zuora internal error: The request failed with HTTP status 404: Not Found?

Overview

When trying to calculate sales tax in Zuora an error is received explaining that "The request failed with HTTP status 404: Not Found".

Environment

Zuora

Resolution

• This is most likely caused by the bill run exceeding the number of lines or documents allowed per bill run, cannot exceed:
  • 1,000 items per single transaction
  • 10,000 transactions (documents)
  • 40,000 or more lines
  • If your bill run exceeds these numbers, you must split them into smaller bill runs or invoices (exceeds item limit)
• When you review your bill run, if it does not exceed any of the above requirements, please contact Support.

• To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case