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Why am I receiving a credentials cannot be used in test environment error in Netsuite?


When I try to calculate tax in Netsuite I see the following error:


Netsuite credential error.PNG


Avalara Avatax



The issue is as the screen shot error mentions. You cannot use Production account credentials for a Sandbox environment in Netsuite. You should have an account number and license key specific to your Sand box and separate from your production account. You will need to use those in Netsuite.