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Why am I receiving a 404 error when trying to use the CertCapture buttons in Netsuite?

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Overview

I'm receiving errors when trying to use the CertCapture buttons within the customer record while in Netsuite:

 

NS 404 error.png

Environment

Avalara CertCapture

Netsuite

Resolution

  • If you receive this error within Netsuite when trying to use the CertCapture buttons it means the proxy that is required for this functionality to work is not in place. Please submit a case to Support.

  • To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case

      and ask for our CertCapture team to check on your account's proxy.