Skip to main content
covid-19 thumb.png
Learn more about federal and state actions related to the COVID-19 outbreak with our guide to coronavirus tax relief.
Avalara Help Center

Why am I receiving a 404 error when trying to use the CertCapture buttons in Netsuite?

  1. Last updated
  2. Save as PDF

Overview

I'm receiving errors when trying to use the CertCapture buttons within the customer record while in Netsuite:

 

Environment

Avalara CertCapture

Netsuite

Resolution

  • If you receive this error within Netsuite when trying to use the CertCapture buttons it means the proxy that is required for this functionality to work is not in place. Please submit a case to Support.

  • To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case

      and ask for our CertCapture team to check on your account's proxy.