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Why am I receiving Cert error: Failure. Received response: ExemptCertDetail.IdNo is required. (This value must be specified.) in CertCapture?

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Overview

I'm getting this API error in Avalara CertCapture: Failure. Received response: ExemptCertDetail.IdNo is required. (This value must be specified.)

Environment

  • Avalara CertCapture

Resolution

  • This will happen if the value you've placed in the tax ID field of the cert during validation is invalid (ex: -, *, %), resulting in no value being sent to AvaTax.
  • To resolve populate the field with one of the below:
    • The proper a tax ID
    • A placeholder value containing at least one letter or number
    • No value (if you do not populate the field, we will pass a place holder value to AvaTax) -- note: this solution is not recommended.