Skip to main content
Avalara Help Center

Why am I receiving "customer numbers cannot be found" error on a bulk delete in CertCapture?


I have a spreadsheet of a list of customers I need to delete in CertCapture. I am following the steps to delete the customers listed, however I am receiving an error.




  • You should format the column as "Text" and save as Excel document.
  • You can also try including (') before the zero to work around this. So the customer number would read '0001234.