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Avalara Help Center

Why am I receiving "customer numbers cannot be found" error on a bulk delete in CertCapture?

Overview

I have a spreadsheet of a list of customers I need to delete in CertCapture. I am following the steps to delete the customers listed, however I am receiving an error.

Environment

CertCapture

Resolution

  • You should format the column as "Text" and save as Excel document.
  • You can also try including (') before the zero to work around this. So the customer number would read '0001234.