Skip to main content
covid-19 thumb.png
Learn more about federal and state actions related to the COVID-19 outbreak with our guide to coronavirus tax relief.
Avalara Help Center

Why am I getting the error A Business Number Type under Customer Tax IDs must be provided in CertCapture?

  1. Last updated
  2. Save as PDF

Overview

You are attempting to validate an exemption certificate but the error "Could not validate certificate. A Business Number Type under Customer Tax IDs must be provided." appears and all the information you entered disappears.

Environment

Avalara CertCapture

Resolution

  • You are a Streamlined Sales Tax (SST) participating customer, using Avalara as your SST CSP (Certified Service Provider), so you have additional requirements for the information required in certificate validation: 
    • Go to the Tax IDs tab (click < arrow in certificate validation)
    • Make a selection in all drop down menus
    • Click Validate