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Why am I getting the error A Business Number Type under Customer Tax IDs must be provided in CertCapture?

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Overview

You are attempting to validate an exemption certificate but the error "Could not validate certificate. A Business Number Type under Customer Tax IDs must be provided." appears and all the information you entered disappears.

Environment

Avalara CertCapture

Resolution

  • You are a Streamlined Sales Tax (SST) participating customer, using Avalara as your SST CSP (Certified Service Provider), so you have additional requirements for the information required in certificate validation: 
    • Go to the Tax IDs tab (click < arrow in certificate validation)
    • Make a selection in all drop down menus
    • Click Validate