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Avalara Help Center

Why am I getting the address error "This value must be specified" with a correct address in Stripe?


On the Activity Info page of, you are getting an error type of "Address" with the error message "This value must be specified" but the address is correct.






  • This is caused by the customer not having a customer name.


  • In Stripe, when creating a customer, there will be a field for "Email".

new customer.PNG

  • AvaTax will use this as the customer name.
  • This can be left blank but when trying to calculate tax, you will run into this address error.


Note: The "Email" field does not validate the information. You can enter a customer's name, phone number, etc and the customer will be created with what is in that field.