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Why am I getting error There were multiple matches for the address in AvaTax?

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Overview

You are attempting to validate an address or save a new customer record, but the error "There were multiple matches for the address" appears.

Environment

Avalara AvaTax

Resolution

  • Review the address and confirm all information is entered correctly, this error indicates there are most likely multiple streets with similar names in the same zip code, so the service needs more information to correct the address
  • Add more information if possible, list:
    • Full city name
    • Street with directional (North, South, East, West) and route type (Street, Boulevard, Road, Way, etc.) spelled out 
    • Move apartment or suite to line 2 (where possible)
    • Full zip code