Why am I getting an error that says "unable to establish connection: please verify your credentials and try again later" when switching Avatax Usernames that are plugged into my Zuora Integration?
Overview
You want to know why you are getting an error message when switching Avatax usernames that are plugged into your Zuora Integration.
Environment
ZUORA
Resolution
- If you update the Avatax username that is plugged into your Zuora integration, you also need to reenter the License key for that environment. If you do not, the test connection will not be successful.