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Why am I getting an error "Malformed record (too many columns)" when trying to send a certificate request from Microsoft Dynamics GP?

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Overview

You attempted to send a certificate request from GP and were not able to with the error:
Name: EntitySaveError
Summary: Error saving the CertificateRequestInitiate
Details: Request Skipped; Error: Malformed record (too many columns)

Environment  

Dynamics GP
Avalara Certs​

Resolution

  • This indicates the customer number (Cust Ref ID) contains a comma
  • Go to Avalara Certs to send this certificate request, it is not possible to send the request from GP due to the comma