Why am I getting a 'NULL' value error when trying to create an exempt customer from NetSuite?

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Overview

You are trying to create a customer in your Certificate Management Service by clicking the button on the Address tab of the customer record in NetSuite, but you get an error message:

"Error

Error saving the Customer. Record Skipped; Error: 'NULL' is not a valid USPS State Code or CA Subnational Postal Abbreviation; Error: 'NULL' is not a valid country code; Error: 'null' is not a valid zip/postal code"

Environment

NetSuite

Avalara CertCapture

Resolution

In NetSuite, open a customer record in edit mode.
You must be in edit mode to add customers to CertCapture from NetSuite.
On the customer record, select the Address tab and add or select the address for which you want to generate the exemption certificate.
Select Add Customer to CertCapture.
A message displays when the customer is added to CertCapture.