You are trying to create a customer in your Certificate Management Service by clicking the button on the Address tab of the customer record in NetSuite, but you get an error message:
Error saving the Customer. Record Skipped; Error: 'NULL' is not a valid USPS State Code or CA Subnational Postal Abbreviation; Error: 'NULL' is not a valid country code; Error: 'null' is not a valid zip/postal code"
- In NetSuite, open a customer record in edit mode.
You must be in edit mode to add customers to CertCapture from NetSuite.
- On the customer record, select the Address tab and add or select the address for which you want to generate the exemption certificate.
- Select Add Customer to CertCapture.
A message displays when the customer is added to CertCapture.