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Why I am getting message 'Service is not enabled' in AvaTax?

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Overview

You are getting the error message "Service is not enabled" while trying to do an Address Validation or Tax Calculation.

Environment

Avalara AvaTax

Resolution

  • This issue can be caused by network or internet connection loss, using the incorrect account credentials, or an expired or inactive account.
  • Please contact Avalara Technical Support to further troubleshoot the issue