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Why I am getting an error that the email address is required when trying to request a certificate in Netsuite?

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Overview

You are attempting to do a certificate request for your customer from Netsuite but are getting the error message "Error saving the CertificateRequestInitiate... Request Skipped; email address is required."

Environment

Netsuite

Avalara CertCapture

Resolution

  • Please make sure that an email address is populated in:

    • The address in Netsuite

    • The customer details in CertCapture