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Unexpected errors during account validation in NetSuite

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Overview

You are seeing an error message after clicking "Validate" while configuring AvaTax for NetSuite.  It may look like the error below -- 

UNEXPECTED_ERROR (id=is4zw3yx170i1hh7hhb5t)
An unexpected error has occurred. Please click <ahref=”javascrtip:window.open(‘/app/crm/support/nlcorpsupport.nl?
I=T&type=bug&ticket=is4zw3yx170ihhb5t’
‘Error”,scrollbars=yes,toolbar=no,width=800,height=700’);void
(0)”>here</a> to notify support and provide your contact information."

Environment

NetSuite OneWorld
NetSuite Basic

Resolution

  • This error is caused by using production AvaTax account credentials in a NetSuite sandbox or vice versa.  Production NetSuite instances can only use production AvaTax account credentials.  NetSuite sandbox instances can only use AvaTax development accounts.  

  • The Service URL must match the account type during validation.

  • This issue is resolved by entering AvaTax account credentials that match the NetSuite account type.