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Microsoft Dynamics NAV 2013 R2 - geocoding error Address is incomplete or invalid


Customer is trying to post a credit memo and is getting "Document No.: SCMxxxx AvaTax - Geocoding error Address is incomplete or invalid"


NAV 2009 SP1, NAV 2009 R2, NAV 2013, NAV 2013 R2, NAV 2015


Ship-to Address had both address and lat/long fields filled. If lat/long info is used, then address information must not be used.


  • AvaTax for Microsoft Dynamics NAV 2009 is sunsetted and no longer supported by Avalara as of April 30, 2016. This existing knowledge base documentation is available to provide known paths to resolution for documented issues. If you are using a version affected by service discontinuation and want to maintain access to Avalara Support, you’ll need to upgrade to the latest version of the integration as soon as possible.