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Avalara Help Center

How to resolve the error: "We didn't find Product/Item Name mapped with sub account of type Sales Tax Payable for integration" in Quickbooks Online?


I am receiving this error in Quickbooks Online and I need to resolve it


Quickbooks Online


  • This error indicates there is no GL account setup with the type of Sales Tax Payable
    • This is required to properly integration with the AvaTax app
  • Please review your Chart of Accounts and either create or update a GL account with the type of Sales Tax Payable
    • Please reach out to Intuit Technical Support for assistance with this update
  • Once complete, go back to the AvaTax configuration (My Apps > AvaTax Launch > Edit Configuration)
    • Select the Sales Tax Payable account and save your credentials