How to resolve the error, "You need to set up a division / client hierarchy to continue" in CertCapture?

Overview

One of your users logs into CertCapture and sees the message below:

"You need to set up a division/client hierarchy to continue.

You have been redirected to your company admin panel"

Environment

Avalara CertCapture

Resolution

• First make sure the user is Active
  • Account Settings > Manage Users
  • Find the user and press the View link
  • Under the Details tab, make sure Active is set to Yes
• If the user is active, go to Account Settings > Manage Users
  • Find the user and press the Assign Companies link
  • Place a checkmark by the company you would like your user to have access to
  • Select a user role from the drop-down list
  • Press Update Company Assignments