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How to resolve the error, "The on-account amount is incorrect," when posting a transaction in Microsoft Dynamics GP?

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Overview

When posting a transaction, you receive the error message below:

"The on-account amount is incorrect"

Environment

Dynamics GP

Resolution

  • Review the transaction and make sure the tax listed in the on-account account field matches the Sales Tax field
    • If you are doing a Credit memo, make sure the credit memo on-account amount matches the Tax amount listed on the original invoice
  • If the issue persists, un-apply the credit memo from the invoice so it's no longer linked. The transaction should post without any errors.
  • *Note* Due to GP limitations, you cannot processes one credit memo for two separate invoices