When posting a transaction, you receive the error message below:
"The on-account amount is incorrect"
- Review the transaction and make sure the tax listed in the on-account account field matches the Sales Tax field
- If you are doing a Credit memo, make sure the credit memo on-account amount matches the Tax amount listed on the original invoice
- If the issue persists, un-apply the credit memo from the invoice so it's no longer linked. The transaction should post without any errors.
- *Note* Due to GP limitations, you cannot processes one credit memo for two separate invoices