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How do I resolve the error PostalCode length must be between 5 and 10 characters in CertCapture?

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Overview

You see the error message "API call initiated for certificate: Failure. Received response: PostalCode length must be between 5 and 10 characters. ()"

Environment

Avalara CertCapture

Resolution

  • The exemption certificate has a customer who does not have a postal code of the correct length:
    • Go to the certificate > Go to Customers tab (on the certificate)
    • Change postal code on the customer with an incorrect one by clicking on the customer ID > edit > update postal code > save
  • Go back to the certificate and click Queue API Resend