You see the error message "API call initiated for certificate: Failure. Received response: CustomerName is required. (This value must be specified.)"
- The exemption certificate has a customer who does not have a name:
- Go to the certificate > Go to Customers tab (on the certificate)
- Add name to customer without a name by clicking on the customer ID > edit > update name > save
- Go back to the certificate and click Queue API Resend