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How do I resolve the error CustomerName is required. (This value must be specified.) in CertCapture?

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Overview

You see the error message "API call initiated for certificate: Failure. Received response: CustomerName is required. (This value must be specified.)"

Environment

Avalara CertCapture

Resolution

  • The exemption certificate has a customer who does not have a name:
    • Go to the certificate > Go to Customers tab (on the certificate)
    • Add name to customer without a name by clicking on the customer ID > edit > update name > save
  • Go back to the certificate and click Queue API Resend