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How do I resolve the error "tax connect is down" in Epicor?

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Overview

You are trying to calculate tax, but an error "tax connect is down" appears, you want to know how to resolve the error.

Environment

Epicor

Resolution

Contact Epicor support:

Epicor Technical Support

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The Epicor Tax Connect Support team may be reached by calling the 800 phone line for the applicable ERP product:

  • Epicor 9:  1.888.374.2679
  • Vantage:  1.800.436.8468
  • Vista:  1.800.993.0930
  • Enterprise:  1.800.285.7877

 

You may also report issues or questions to the Tax Connect support team by creating a Technical Support service call via EPICweb. To do this:

  • Login to EPICweb. Click Support. Click the link for the applicable Epicor ERP product.
  • Click “Submit Support Call” in the Quick Links section of the screen.
  • Populate the Submit Support Call screen with the necessary details. To finish, click the Post Call button.

Note:  For urgent issues that need prompt attention, it is recommended that customers use the 800 numbers to call the applicable Epicor Support Center in preference to submitting a support call using EPICweb or sending an email.

 

Links for Additional Information

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Epicor Software: