When you attempt to send a certificate request campaign via mail, the following error displays for all customers "Not Sending (excluded ship customers)."
- Your customers must have at least one ShipTo state so a certificate can be requested in a campaign
- Create an import file with just the Billing Customer Number and Shipping Customer State columns
- List each customer on one row with one shipping state
Note: To add a ShipTo state manually, go to the customer record and Select the ShipTo tab then click +Add ShipTo State