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How do I resolve the error "Unable to email request - no file found - Ensure you have selected at least one file to send" in CertCapture?

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Overview

When you attempt to send a certificate request campaign via mail, the following error displays for all customers "Not Sending (excluded ship customers)." 

Environment

CertCapture

Resolution

  • Your customers must have at least one ShipTo state so a certificate can be requested in a campaign
  • Create an import file with just the Billing Customer Number and Shipping Customer State columns
    • List each customer on one row with one shipping state

Note: To add a ShipTo state manually, go to the customer record and Select the ShipTo tab then click +Add ShipTo State