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How do I resolve 'Validate' button not responding in AvaTax configuration in NetSuite?

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Overview

You are clicking 'Validate' button in the AvaTax configuration in NetSuite but no response. 

 

Environment

NetSuite

NetSuite OneWorld

 

 

Resolution

  • Your AvaTax Sandbox or AvaTax Production account has expired. Contact your Account Manager to reactivate your subscription.
  • To check the status of your subscription. Log into your AvaTax Update account and click 'Transactions' tab.
    • Active accounts are able to view transactions within AvaTax Update.
    • Inactive accounts will receive a subscription status message. 
  • We added a License Key test feature on our developer site. https://developer.avalara.com/avatax/test-credentials/