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How do I resolve 'The Tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items' in QuickBooks Desktop?

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Overview

You are trying to save an invoice but receive error "The Tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items, so non-taxable sales will be correct for this district."

Environment

QuickBooks

Resolution

  • Ensure the Tax Item (Sales Tax Settings) on the Customer Record is set to AVATAX
    • If already set to AVATAX, change to something other than AVATAX then change it back to AVATAX then click Save
  • Create a New invoice, don't click "Create a Copy".  "Create a Copy" will retain the blank tax item field on the invoice