How do I resolve 'Merge Error: Re-Process Document' in CertCapture?
Overview
In CertCapture, what causes the error below and how can it be fixed:
"Merge Error: Re-Process Document"
Environment
Avalara CertCapture
Resolution
-
A new feature was deployed to CertCapture Data Entry page that relocates failed certificate validations
-
This allows users the chance to try to reprocess the exemption certificate file
-
-
This feature also brought up an audit, in which any certificate that failed within the last 90 days would be brought back
-
You can recognize these stacks by looking at their current status.
-
A failed certificate will have the status: "Merge Error: Re-Process Document" or "Split Error: Reprocess Document" or "Validation Error: Re-Process Document"
-
-
In order to fix these you need to "reprocess them".
-
Select the stack (make sure the checkbox is selected)
-
Click "Action" button located at the top left corner.
-
Once clicked you should see a drop-down with only one option available: "Reprocess Document(s)" and click the option
-
-
If the process works you should see either "Ready For Merge" or "Ready For Validation" next to the certificate in the User Interface
-