How do I resolve 'Error while subscribing to QuickBooks events...." in QuickBooks Desktop?
Overview
You are trying to install AvaTax and receive "Error while subscribing to QuickBooks events. Function Name = DoSubscribeEvents 80040423. The version of QBXML that was requested is not supported or is unknown. Please login using Administrator Privileges and try again."
Environment
QuickBooks Desktop
Resolution
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Close Quickbooks and check in taskmanager to make sure no instances of QBW32.EXE are still present
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Open an elevated command prompt. Got to Start, All Programs, Accessories and locate Command Prompt. Right click it and choose "Run as Administrator"
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type cd\ then hit enter
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type cd\Program files (x86)\Avalara\AvaTax Adapter\Bin then hit enter
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at the prompt c:\program files (x86)\Avalara\AvaTax Adapter\Bin type subscribe and hit enter
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the screen will do a quick pause and return to the prompt if sucessful. If you still get the error message you will need to get a system administrator to assist you by logging in on your PC and run as a domain administrator
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Have the system administrator follow the above steps.
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If the system administrator still gets the error message, it is possible you do have a corrupted QuickBooks Desktop installation
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We suggest uninstalling and re-installing Avatax for Quickbooks, then uninstall Quickbooks, Reboot your PC, re-install Quickbooks and re-install Avatax then check if the issue still persists
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If you still see the error, please reach out to your Quickbooks representative or Intuit Technical Support
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