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Avalara Help Center

How do I resolve 'Error while subscribing to QuickBooks events...." in QuickBooks Desktop?

Overview

You are trying to install AvaTax and receive "Error while subscribing to QuickBooks events. Function Name = DoSubscribeEvents 80040423. The version of QBXML that was requested is not supported or is unknown. Please login using Administrator Privileges and try again."

Environment

QuickBooks Desktop

Resolution

  • Close Quickbooks and check in taskmanager to make sure no instances of QBW32.EXE are still present

  • Open an elevated command prompt. Got to Start, All Programs, Accessories and locate Command Prompt. Right click it and choose "Run as Administrator"

  • type cd\ then hit enter

  • type cd\Program files (x86)\Avalara\AvaTax Adapter\Bin          then hit enter

  • at the prompt c:\program files (x86)\Avalara\AvaTax Adapter\Bin  type subscribe           and hit enter

  • the screen will do a quick pause and return to the prompt if sucessful. If you still get the error message you will need to get a system administrator to assist you by logging in on your PC and run as a domain administrator

  • Have the system administrator follow the above steps.

  • If the system administrator still gets the error message, it is possible you do have a corrupted QuickBooks Desktop installation

  • We suggest uninstalling and re-installing Avatax for Quickbooks, then uninstall Quickbooks, Reboot your PC, re-install Quickbooks and re-install Avatax then check if the issue still persists

    • If you still see the error, please reach out to your Quickbooks representative or Intuit Technical Support