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Avalara Help Center

How do I resolve "Received response: This ExemptCert references..." in CertCapture?

Overview

After the migration from AvaCerts to CertCapture 6.0 all of their certificates were revoked and when we resend the API request it results in the error message Received response: This ExemptCert references a non-existant entity and cannot be saved. (Please verify the CompanyId.)

Environment

CertCapture 6.0    

Resolution

Please submit a case to Support. 

To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case