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Avalara Help Center

How do I resolve "Received response: This ExemptCert references..." in CertCapture?

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Overview

After the migration from AvaCerts to CertCapture 6.0 all of their certificates were revoked and when we resend the API request it results in the error message Received response: This ExemptCert references a non-existant entity and cannot be saved. (Please verify the CompanyId.)

Environment

CertCapture 6.0    

Resolution

Please submit a case to Support. 

To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case