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Avalara Help Center

How do I resolve "Internet Explorer Cannot Download RptIndex.aspx" when generating reports in AvaTax?


Using Internet Explorer 8, when you try to download a report the error "unable to download RptIndex.aspx from" appears and you want to know how to download the report.


Avalara Avatax


  • IE 8 is not compatible with our service, you can:
    • Use a newer version of IE (such as 9, 10, or 11)
    • Use a different browser (such as Chrome, Firefox, or Safari)
    • Export the report in HTML format