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Why am I receiving different tax calculation on a credit memo where nothing has changed since the invoice?

Overview

I am receiving different tax calculation on the credit memo than the original Sales Invoice when no information has changed.

Environment

Avalara Avatax

Resolution

  • Tax calculation is affected by several factors, compare these between original sale and credit:
    • Ship from and Ship to (Origin and Destination)
    • Tax Codes on items
    • Customer Exemption
    • Tax Date
    • Account settings
  • The address between Sales Invoice and Credit memo are different. Due to that different tax rate is coming over. Make sure both the addresses are same between Sales Invoice and Credit Memo.

 

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