You deleted a certificate in CertCapture but it's still active in AvaTax. You want to know how to
- When you delete a certificate in CertCapture, that doesn't update AvaTax. When you expire a certificate in CertCapture it does update AvaTax. To make a certificate inactive in AvaTax, expire the certificate in CertCapture.
- If you tried to deactivate a certificate in AvaTax by deleting it in CertCapture, found that it didn't work, and need to keep AvaTax from using it, send an email to email@example.com with this information: customer number, state, and certificate number. Include a note like this providing permission to revoke: "Revoke the following certificates".