Skip to main content
Avalara Help Center

Why is my newly uploaded certificate not listed under validate documents in CertCapture?

Overview

You uploaded a certificate in CertCapture, you received a successful message indicating the certificate is in the processing queue but the certificate doesn't appear.

Environment

CertCapture

Resolution

There are several reasons the certificate is not shown.

  • The certificate may have been Claimed by Others.
    • Pick Documents Claimed by Others to see documents other team members have claimed.
  • The PDF image was not of a quality appropriate (or possible) to upload into your account.
    • The simplest way to overcome the issue is to copy the missing PDF image and save it in a new file, then upload it again
      • Using Microsoft Word. you can copy the page image, paste it into a Word document, then save it as a PDF file
      • Using the image printout, you can scan it, saving the scanned image as a PDF