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Avalara Help Center

Why is my customer's certificate blank?

Overview

You want to know why your customer's certificate is blank.

Environment

CertCapture

Resolution

  • This happens when the customer doesn't save their annotations in their PDF editor. Adding annotations to the PDF is a common way of completing a document.
  • Reach out to your customer and request they fill in the form again, but this time saving the annotations in their PDF editor.