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Avalara Help Center

Why is an expired exemption certificate applying to a new sale?

Overview

You have a customer, who should no longer be exempt, still not being charged tax, you see that all certificates on file for the customer are expired.

Environment

Avalara AvaTax

Avalara CertCapture

Resolution

  • Expired certificates are still active and will apply to a backdated sale that is dated during the active period on even an expired certificate
    • Check the transaction date and compare to the expiration date.
  • Review the active certificates in the Admin Console (Organization > Exemptions) to confirm if there is an additional active certificate other than the expired certificate you see in CertCapture
    • If so, email support@avalara.com including the certificate number to have it revoked, it is un-editable if it does not show in CertCapture.