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Avalara Help Center

Why does my certificate upload successfully, but never show in Data Entry?

Overview

I keep uploading the same certificate pdf over and over; it says it's uploaded successfully but it never shows up in Data Entry

Environment

Avalara CertCapture

Resolution

  • Most likely your file is successfully uploaded, but is corrupted in some way.
    • The system is unable to properly parse the PDF, so you do not see the PDF appear in the Available Documents
  • To correct the issue, re-save or re-generate the PDF and then upload the new file