What should we do if our datafeed file is empty?

Overview

You received a data file that did not include any new customer information.

Environment

 Avalara CertCapture

Resolution

• Confirm that there actually was a new certificate added which fit the parameters of your data feed
  • If a certificate should have caused a customer update, include the customer ID and certificate number and submit a cast to Avalara Support. 

    To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case

     
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