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Avalara Help Center

What does "Exposure:Non-Deliverable" mean in the Exempt Reason?

Overview

You want to know what the verbiage EXPOSURE: NON-DELIVERABLE is related to in CertCapture.

Environment

Avalara CertCapture

Resolution

When you see EXPOSURE: NON-DELIVERABLE in the Exempt Reason for a customer in CertCapture it means that the customer address or contact information is missing.  To resolve this:

  1. Navigate to the customer Details tab.
  2. Select Edit.
  3. Enter the customer's contact information and a complete address.
  4. Select Update Customer.

The exempt reason should now show as 'EXPOSURE: MISSING CERT.  Learn how to request documents from customers.  If you see the EXPOSURE: NON-DELIVERABLE exempt reason on an exemption certificate, you will need to edit the certificate to select a different exempt reason.

 

 

 

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