You want to know what the verbiage EXPOSURE: NON-DELIVERABLE is related to in CertCapture.
When you see EXPOSURE: NON-DELIVERABLE in the Exempt Reason for a customer in CertCapture it means that the customer address or contact information is missing. To resolve this:
- Navigate to the customer Details tab.
- Select Edit.
- Enter the customer's contact information and a complete address.
- Select Update Customer.
The exempt reason should now show as 'EXPOSURE: MISSING CERT. Learn how to request documents from customers. If you see the EXPOSURE: NON-DELIVERABLE exempt reason on an exemption certificate, you will need to edit the certificate to select a different exempt reason.