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Avalara Help Center

Resolve CertCapture API error messages

Overview

You are trying to resolve CertCapture API error messages.

Environment

CertCapture

CertCapture API Errors

Errors that occur between CertCapture and your software. These are not errors for communications between AvaTax Update and CertCapture. 

See CertCapture API Resources.

Error Message

Recovery

Signed date cannot be empty

Fix the Certificate's Signed Date.

Expiration date cannot be empty

Fix the Certificate's Expiration Date.

Certificate exempt reason does not exist in <entity_name>

Contact Avalara Support about how exemptions are mapped on your account.

Certificate is not linked to a state.

Fix the state linked to your certificate.

Certificate is not linked to a country.

Fix the country linked to your certificate.

The certificate customer(<customer_number>) is not associated to a country.

Fix your customer's country info.

The certificate customer(<customer_number>) does not contain an address.

Fix your customer's address.

The certificate customer(<customer_number>) does not contain a city.

Fix your customer's city.

The certificate customer(<customer_number>) does not contain a zip.

Fix your customer's zip code.