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Avalara Help Center

How do I resolve the error "Error: Login failed username not found." when using the CertCapture API?

Overview

When you attempt to use the CertCapture API, you receive the following error, "Error: Login failed username not found.".

Environment

CertCapture

Resolution

  • Your user name is incorrect, check your credentials.
  • Your company may not have access to the API, when access is provided an API-only user is created.