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Avalara Help Center

How do I remove invalid reason or reactivate a certificate ?

Overview

You want to remove an invalid reason from an exemption certificate to make it valid.

Environment

CertCapture

Resolution

  • Go to the certificate 
  • Click Validation > Edit Certificate Validation
  •  To remove invalid reason, click X and then click Update
  •  You may also need to correct the certificate to add the missing information that was listed in the Invalid Reasons​