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Avalara Help Center

How do I invalidate/revoke a certificate in CertCapture?

Overview

CertCapture is synced with the Admin Console and there is a certificate that you no longer need. You want to know how to cancel or revoke it.

Environment

Avalara CertCapture

Resolution

  • Use Certificate Search to locate the certificate in CertCapture
    • If this certificate is blocking a sale, find the specific certificate in the Admin Console: 
      • Go to Organization Exemptions > look up the certificate number using the customer ID and state, etc. as needed > Copy the certificate ID (should be numbers)
      • Go to CertCapture and login with the certificate number at the end like https://app.certcapture.com/certificates/view/123
      • Click on customer number
      • Click on taxability info tab
      • Click on the state
  • Click Validation > Edit Certificate Validation > select Invalid Reason (from dropdown) > Update Certificate Validation
  • To push the invalidation to the Admin Console, click Queue API Resend
  • Once the API resend is complete the certificate shows as revoked in the Admin Console and shows a successful update on the History tab of the certificate
    • ​Update in AvaTax is complete when History shows API call initiated for certificate: Success.
  • To remove a revocation (re-activate) perform the same actions in reverse, first make your changes and then remove the Invalid Reason