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Avalara Help Center

How do I change my username or get a new password in CertCapture?


I need to change my username in CertCapture and/or I need a new password.


Avalara CertCapture


Get a new user name

Get a new password 

  1. If you can’t remember your password and need a new one, go to, enter your email, and then click Lost Password?
  2. Type your log-in name and email address. CertCapture will email you a temporary password.
  3. Follow the instructions in the email to log in with your temporary password.
  4. Change the temporary password to one that you want to use.

If you just want to change your password to something else, update your password in your profile settings.


For general CertCapture access information, please see Access CertCapture.



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