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How can I resolve the CertCapture API error messages?

Overview

You are trying to resolve the CertCapture API error message

 

Environment

CertCapture

 

 

Resolution

  • Error Message

    Recovery

    Signed date cannot be empty

    Ensure document has a signed date

    Expiration date cannot be empty

    Ensure document has an expiration date

    Certificate exempt reason does not exist in <entity_name>

    Have support check exempt reason mappings

    Certificate is not linked to a state.

    Ensure document has a state

    Certificate is not linked to a country.

    Ensure document has a country

    The certificate customer(<customer_number>) is not associated to a country.

    Ensure customer has a country

    The certificate customer(<customer_number>) does not contain an address.

    Ensure customer has an address

    The certificate customer(<customer_number>) does not contain a city.

    Ensure customer has a city

    The certificate customer(<customer_number>) does not contain a zip.

    Ensure customer has a zip

 

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