How can I have the certificates entered directly in the admin console deactivated?

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Overview

You recently started using Avalara CertCapture certificate management service and have found that there are some records on the Admin Console which are not entered into CertCapture, so they are not editable.

Environment

Avalara AvaTax

Avalara CertCapture

Resolution

Contact support@avalara.com to have the certificates revoked
Enter a record in Avalara CertCapture if the customer still needs to be considered exempt