How can I have the certificates entered directly in the admin console deactivated?
Overview
You recently started using Avalara CertCapture certificate management service and have found that there are some records on the Admin Console which are not entered into CertCapture, so they are not editable.
Environment
Avalara AvaTax
Avalara CertCapture
Resolution
- Contact support@avalara.com to have the certificates revoked
- Enter a record in Avalara CertCapture if the customer still needs to be considered exempt