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Avalara Help Center

How can I avoid a session timeout in CertCapture?

Overview

You are reviewing data in CertCapture, but after 30 minutes of making no new selections you are automatically logged out of the system. You want to know if there is any setting you can change so that you can remain logged in and inactive for a longer time period.

 

Environment

CertCapture

 

Resolution

  • It is not possible to stay logged in 30 minutes with no activity in CertCapture as a security feature of the site
  • To view data offline you can export any report or search results:
    • Select Export Report at the top of the report or search results
    • Choose the format
    • Click on Your Name (in upper right hand corner)
    • Select Download Center
    • Click  Download to download the report

 

Note​: The report will remain available in the Download Center for 13 days