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Avalara Help Center

Why can't I open the bulk upload template in CertCapture?


Customer cannot open the templates in 6.0 for the bulk upload.


Cert Captrue 6.0


  • Suggested him to check the web broweser version.
  • Also check about the Microsoft version 8.
  • If he can not open templates,this may be user error or need from their IT to help them to download template.