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Avalara Help Center

Can I skip the validation process for certificates in CertCapture?

Overview

Skip the validation step when a customer responds to your certificate request.

Environment

CertCapture

Resolution

  • Certificates submitted by your customers via CertExpress can be validated automatically.
  • To disable validation, request this adjustment in an email to support@avalara.com:
    • The email must be sent from an Admin User in your company account
    • Include Company Name and your Company ID (Settings > Company Settings Company Details > Company ID)

Once we update the setting any new certificates submitted online are automatically approved. Certificates submitted before the change is made must still be validated.

Note: Certificates uploaded manually or via fax can't be validated automatically.