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Avalara Help Center

Can I set up multiple users with the same email address in CertCapture?

Overview

You are setting up a new user profile to provide a different type of access for a user with an email that is already in use and want to know if you can re-use the same email address   

 

Environment

CertCapture

Resolution

  • You can only use an email address for one single username
    • If you create another user that has that same email address, neither user will be able to request a password reset
  • Create all users with a unique email address

 

Note: You can add a user to each company with a unique user permission, so it is likely not necessary to create additional profiles for the user.