Avalara CertCapture FAQ
Welcome to the Avalara CertCapture FAQ. Find answers to the questions other people are asking. Type something into the search bar if you can't find what you're looking for.
- AUTOMATED: External Load - (COMPANY NAME): FAILED - INCOMING MULTIPLE INBOUND FILES
- Campaign Status will not change from 'Processing'
- Campaign Submit Error
- Can CertCapture house Foreign Addresses and Certificates?
- Can I enter an exemption certificate for the future?
- Can I modify my email in Certcapture 6?
- Can I run a report showing Certificates added by our customers via the WebPortal vs. Certificates added by us in Avalara CertCapture?
- Can I send an image in the body of the email certificate request?
- Can I set up multiple users with the same email address in CertCapture?
- Can I use custom exemption reasons in CertCapture with Avalara Avatax?
- Can I view the date a certificate was modified in a report in CertCapture?
- Can the certcapture API use wild cards for the search function?
- Can we mass update the expiration date on all of our certificates in CertCapture?
- Can we update the Web Portal so that our customers can see our contact information?
- Can we use the same Shipping ID for all customers?
- Can you create a customer template for email request in CertCapture?
- Can you reuse a Certificate number in CertCapture?
- Can you start a campaign for all certificates that need to be updated but still exempt those customers from sales tax in the interim?
- CertCapture 6.0 - Font sizes vary when printing
- CertCapture 6.0 - IE 9 Does not have required field when validating cert
- CertCapture Certificate Library: New Mexico
- CertCapture Widgets Not Displaying Properly in Internet Explorer 8
- Customer cannot see upload button in CertCapture
- Discrepancy in the number of certs from CertCapture to the Admin Console
- Does Avalara have a database of companies with resale exemption certificates?
- Does the customers address appear anywhere on the certificate request?
- Do we have some new API documentation on how we
- Example cover letter
- Expiration Date of Cert
- How can I access Enterprise features in my Pro CertCapture account?
- How can I apply the same selections on all certificates in stack validation?
- How can I avoid a session timeout in CertCapture?
- How can I change my Master company name?
- How can I change the email address for certificate requests in CertCapture?
- How can I configure Holidays in CertCapture?
- How can I create a custom report in CertCapture?
- How can I edit an existing saved search?
- How can I export certificate records?
- How can I find an Invalid certificate that does not have a customer attached?
- How can I find a certificate with a particular attribute?
- How can I find certificates submitted via CertExpress in CertCapture?
- How can I find the Last Transaction Date of existing customer records?
- How can I have the certificates entered directly in the admin console deactivated?
- How can I integrate CertCapture into a web page?
- How can I receive a copy of email requests sent from CertCapture?
- How can I resolve the CertCapture API error messages?
- How can I stop getting an emailed report that is blank?
- How can I update a customer record so it shows we do not need a certificate from them because they have not made any recent purchases?
- How can I update the exposure zones once the certificate stack has been completed?
- How can you edit a CertCapture certificate request email?
- How does a certificate get associated with a state?
- How do I add another state to an existing certificate in CertCapture?
- How do I add a logo to my cover letter?
- How Do I Add a Ship-to Customer and/or State for a Customer in CertCapture?
- How do I add a state to a certificate without re-uploading?
- How do I add resolve an AvaCert communication error?
- How do I check the history on a customer in CertCapture?
- How do I correct the non-US country on my customer records?
- How do I find out which of my customers have multiple certificates in CertCapture?
- How do I fix "Could not determine application access." for a user in CertCapture?
- How do I invalidate/revoke a certificate in CertCapture?
- How do I link my CertCapture account with my Admin console?
- How do I remove a state from a customer record in CertCapture?
- How do I resolve the error "Error: Login failed username not found." when using the CertCapture API?
- How do I update a CertCapture user's email address?
- How do I view a list of customers that do not have a certificate in CertCapture?
- How Do I View the API Call History on a Certificate in CertCapture
- How to change time zone within CertCapture?
- How to I pull exemption certificate information from the Admin Console?
- Verify A Certificate
- What are the minimum computer requirements for CertCapture?
- What should I do when I receive an error email from CertCapture?
- Where can I find documentation on the CertCapture API?
- Where should Apple retail users go for assistance?
- Where should I email my certificate or address change?
- Why am I getting "There was an error locating your account from the provided URL" when I try to log in to CertCapture?
- Why am I getting errors when trying to upload a cert with CertCapture
- Why am I receiving an API Call Failure with the following response: "Could not find active certificate (number) for customer"?
- Why can't I edit certificates in CertCapture?
- Why can a CertCapture Admin user not see the Global Admin tab?
- Why can I not login to CertCapture using Internet Explorer?
- Why can I not see my company when logging into https:/beta.certcapture.com?
- Why can some users not see the custom fields on customers in CertCapture?
- Why do I receive the error, "User already exists," when trying to add a user to my CertCapture account?
- Why do only some customers imported in CertCapture include a Last Transaction Date?
- Why Isn't My Bulk Import of Customer Data Showing Up?
- Why isn't my certificate making my invoice exempt?
- Why is an error ocurring when I try to upload PDFs to CertCapture?
- Why is an expired exemption certificate applying to a new sale?
- Why is my certificate not working to exempt customer?
- Why is the CertCapture service working slowly?
- Why is the certificate I deleted in CertCapture still in the Admin Console?
- Why is the certificate not updated in AvaTax from Avalara CertCapture?
- Why is the exemption reason field missing from my CertCapture report?
- Why was I locked out of CertCapture?
- Why would you use ShipTo and BillTo links in CertCapture?
Most popular
- How do I invalidate/revoke a certificate in CertCapture?
- How do I link my CertCapture account with my Admin console?
- How Do I Add a Ship-to Customer and/or State for a Customer in CertCapture?
- Why is the certificate I deleted in CertCapture still in the Admin Console?
- Why can I not login to CertCapture using Internet Explorer?